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I thought I would receive multiple handmade samples, but it turns out that each sample costs €5, plus shipping fees.
I wasn’t careful enough when placing my order and ended up receiving just one sample of ivory paint (which is essentially white) for €12 in total.
I understand that this was my mistake, but I’m really disappointed. Therefore, I won’t be ordering paint from you again.
Hello,
Thank you very much for taking the time to leave your feedback.
We are very sorry to hear that the order did not meet your expectations. Our colour samples are individually hand-painted, which is why they are sold separately at €5 each, but we completely understand how disappointing it must have been to receive only one sample when you were expecting several.
We would really like to make this experience a little better for you. If you would still be open to it, we would be very happy to send you a few additional hand-painted colour samples of your choice so that you can see some of the other tones in the collection before making any decision about our paint.
If you would like to take us up on this, please feel free to contact us directly via shop@kalklitir.com and we will be happy to arrange it for you.
Thank you again for your honest feedback.
Kind regards,
Fanný
Kalklitir